shopchop offers a 7 day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution
Send a Complaint
Also include pictures of the product that was delivered to email@example.com as a means of evidence.
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return.
Upon our confirmation of the receipt of the item by the Seller, Shopchop will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on shopchop